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Shipping & returns

We strongly recommend that all merchandise be inspected at time of delivery. If there is visible damage, please refuse the shipment and contact our customer service, johnsonsgateopeners@gmail.com, as soon as possible. Further, we also strongly recommend that all customers fully inspect merchandise within 24 hours of delivery. If there are any problems with your order, please contact our customer service, johnsonsgateopeners@gmail.com, as soon as possible. Any warranty issues or defective merchandise are covered by the respective manufacturer.

The original purchaser has a period of 15 days from date of delivery to return any item purchased for a refund. There will be NO RETURNS OR REFUNDS on Circuit Boards. Refunds are calculated by a Subtracting 30% Restocking Fee of item(s), Less shipping and Handling, provided the merchandise is in new, resalable condition and returned in the original, undamaged packaging. No used merchandise will be accepted. Unless the merchandise is shipped in error, customer is responsible for outgoing freight cost as well as return freight cost. The cost of the shipping will be deducted from the credit, which the customer is entitled to upon receipt and inspection of the returned item(s). Acceptance of merchandise is final only after inspection. All warranty books, instructions manuals, parts and accessories must be included as well as the original box in which the item was shipped. To protect the original factory box from any additional shipping damage, please place it inside another carton for return shipping. No Shipping Labels or any other labels are to be placed on Factory Package. No Refund will be issued if Labels are placed on the factory box.

COMMON CARRIER SHIPMENTS
Larger items (over 75 lbs or on a pallet) will be shipped by common carrier (truck). If the item is being shipped to a residential location, a residential delivery charge may apply and is the responsibility of the customer. This includes an order being shipped to a "business" that is being operated from a residence. All truck shipped  items are "Tail-Gate Delivery Only. Customer are responsible for unloading the item(s) from the truck and transporting the item(s) into their resident/business. Truck driver will not assist in off-loading items. In the event the customer does not have a loading dock or forklift, the freight company may be able to provide lift gate service, upon request, however, additional fees will apply.

In the event a customer refuses shipment after shipping from the factory, the customer will be responsible for all freight charges to and from the shipping location and the restocking fee. In the event a customer requests to pick up a shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal and a restocking fee.

For common carrier deliveries, we recommend that the merchandise be inspected BEFORE providing signature of acceptance. As a safeguard, we also strongly recommend that signature be “subject to inspection.” This way, if there is concealed damage that is not visible at the time of delivery, it allows for stronger recourse with the respective freight company. If there is any apparent damage, please report the delivery as damaged and refuse shipment.